Digicel LIVE

1.             What is the “Digicel Live”?

•              Digicel Live is a service by which customers can log on to Digicel WAP homepage using
GPRS to access ring tones, wall papers and games

2.             How do I get my handset set up to browse the internet?

•              For handsets that are already able to access the GPRS service, no changes will be
required.

•              Newly acquired handset will receive the settings via text message or customers can
send WAP to 4000.

3.             How many texts will be sent?

•              Customers will receive up to three text messages

First SMS

(a)           You will soon receive Digicel WAP, Digicel MMS & Digicel Internet settings

Second SMS

(b) Configuration setting receive TT.

(i)You then select “show” or “install”

(ii)Option given to either save or discard

Third SMS

(c) Your Digicel mobile is now
configured to use our Digicel Live MMS and WAP services. Enjoy! Please restart
your mobile for the settings to take effect

5. Will I be able to get the
Multi-Media Message (MMS) settings on my handset via SMS?

•              Yes,
most handsets that receive the SMS with GPRS settings will also receive MMS
settings once the handset is capable of sending and receiving MMS.

**Phones that do not receive MMS
Settings but are compatible with the service will have to be manually
provisioned

6. Will I need to provision my SIM card to send MMS?

•              No, Subscribers whom have not previously had their Sims provisioned on the MMS
platform will be automatically provisioned once their handsets have been
configured (manually or automatically) and they attempt to send an MMS.

**Note that this message will be delivered

7. Am I able to access any free content on the Digicel Live WAP site?

•              There is a section on our Digicel Live WAP site where customers are able to download
free games, ring tones and wallpapers.

8. Where can I get these free games, ring tones and wallpapers?

•              Customers simply need to scroll to the end of the Digicel Live homepage to find this
content.

9. How much credit will I need to access the Internet?

•              Customers must have credit on their account in order to access the internet service.

10. If I have recently purchased a
GPRS compatible handset will I get the GPRS settings via SMS?

•              Once a SIM card is placed in a new GPRS compatible handset and a call or text is
made from that handset the system will automatically send the SMS with the
settings to that handset.

11. If I purchased my handset
overseas, will I still be able to get the settings?

•              No. Only handsets purchased from Digicel can receive the settings. Handsets
purchased from another mobile service provider or bought overseas will need to
have their handsets manually provisioned.

12. Will I get a confirmation message once the settings are on the phone?

•              No, the customer will need to attempt to access the service to confirm whether or
not they are able to connect

13. What is the cost per KB to WAP
browse?

•              Customers pay 2c per KB plus vat while accessing the Digicel Live WAP

14. How do you access Digicel Live?

To access Digicel Live on your
handset, press and hold the internet "Ready" button or go to your
main menu and select the following WAP access options for the following
handsets:

·                    
Nokia handsets —
web

·                    
Motorola handsets
— web access

·                    
Sony Ericsson —
internet services

·                    
Samsung — fun box

Then go into your bookmarks, select
Digicel Live and you're on your way!

(To manually enter the URL for Digicel
Live simply type http://portal.digiceltt.com in the address section of your WAP
access on your handset.)

Digicel Live is a pay-as-you-use
service. Pricing will be displayed on your mobile before each download.

LIVE

Digicel Live opens up your window to
sports, information, entertainment and other exciting and fun stuff:

Sports

Digicel Live is the place to be for
sporting updates. Be sure to check out our premium cricket content, sports
news, scores and commentary and a whole lot more.

News

Be in the know with news and reviews
from the most credible news sources in T&T and around the world. Digicel
Live publishes at least daily news updates from major media houses.

Entertainment

Download and play any of our over five
thousand Java games. And if you don’t want to play alone, then we also have
multi-player Java games just waiting for you and your friends.

Personalize your phone with Digicel
Live: download the wall papers, ring tones, real tones and themes that fit your
flavour and style.

Information