Digicel Home Phone



FAQS:

DigiHome is a new product that we are launching to compete with the basic landline service in Trinidad and Tobago. This product is an entirely different product to our mobile service.

PLANS:
 
1.       Digicel Home phone
What is the Digicel Home phone?
- This is a device that Digicel provides a voice plan to cater to customers’ needs.
 
2.      What plan is being offered and what does it include?

Package

Fee

Vat incl.

Device Cost

Free

Free

Monthly Subscription

$86

$98.90

Bundle mins

500 *Shared minutes

 

2 Free Golden numbers (Digi Local/*Caribbean)

Fair usage (3hrs/day)

 

Shared mins include calls within the bundle. 
Caribbean countries excludes Jamaica, Guyana and Haiti.

3.      What calls are considered within the bundle (Shared)?
Digicel Home and Office
Fixed Voice 
Bmobile
Digicel mobile
International (US, Can, UK Landlines, Digicel Caribbean excluding Haiti, Guyana and Jamaica)
 
4.      What are the rates outside the bundle?

Service

Rate

Vat Incl.

Fixed Voice (TSTT, FLOW)

0.25

0.29

Digi Home/Office

0.40

0.46

Bmobile        

0.50

0.58

Digicel mobile

0.50

0.58

International (USA, Can, UK landline, Digi Caribbean excluding Jamaica, Haiti and Guyana)

0.50

0.58

 
5.      Does bundle mins roll over?
Bundle mins and sms roll over for a maximum of one (1) month.
 
6.      How does the 3 hour limit is for each golden number work?
Each Golden Number will have a maximum talk time of 3 hours per day. After the 3 hours is used, customers would be charged from their bundle (if available) or the relevant Out of Bundle rate
Note: Customers can change one golden number per year. The Golden numbers stay on the customer’s account for one (1) year, after which they can change the numbers or remove from their account.
 
7.      Will other promos such as free after three and international jive apply with the Home Phone?
Free after Three and International Jive would not apply when using the Home Phone product
 
8.      Will free after three apply when regular mobile phones call the Home Phone?
Yes. Free After three will apply when any Digicel Mobile calls the Home Phone numbers
 
9.      Can customers purchase additional bundles?
Yes, customer can purchase bundles via the USSDs below. 

Local Voice Minutes Extras

USSD#

Price (VAT Exclusive)

Dedicated Account

Local voice 60 minutes

*220#

$25.00

DA10

Local voice 100 minutes

*220#

$40.00

DA10

Local voice 400 minutes

*220#

$150.00

DA10

Local voice 800 minutes

*220#

$250.00

DA10

International Voice Minutes Extras

USSD#

Price (VAT Exclusive)

Dedicated Account

International voice 100 minutes

*200#

$50.00

DA6

International voice 300 minutes

*200#

$105.00

DA6

International voice 700 minutes

*200#

$210.00

DA6

International voice 1000 minutes

*200#

$250.00

DA6

Caribbean Voice Minutes Extras

USSD#

Price (VAT Exclusive)

Dedicated Account

Caribbean voice 100 minutes

*221#

$70.00

DA5

Caribbean voice 200 minutes

*221#

$110.00

DA5

Caribbean voice 300 minutes

*221#

$150.00

DA5


Digicel Caribbean markets include the following only:
1. Anguilla
2. Antigua and Barbuda
3. Aruba
4. Barbados
5. Bermuda
6. Bonaire
7. BVI
8. Cayman
9. Curacao
10. Dominica
11. French Guiana
12. Grenada
13. Guadeloupe
14. Martinique
15. St. Kitts
16. St. Lucia
17. St. Vincent and Grenadines
18. Suriname
19. Turks and Caicos
 
10. What credit limits can I have assigned to these packages?
$98.10
300 (Default CL)
500
700
 
11. How can customers increase their CL?
If a customer wants to increase to the next available CL (e.g. 300 – 500) they can simply call into Customer Care with verification and agents will escalate a ticket for TL to action/provide feedback within 24 hrs.
*Please note that for new customers, they must have at least one month of payment in full on time. Existing customers account must be in good standing. 
If a customer wants to increase to any CL higher than the next available (e.g. 500 – 700) or permanently, the regular process for CL increase will apply (Written request faxed to helpdesk along with copy of ID; helpdesk will forward to Credit & Collections).
 
12. Can I use the sim from the Home Phone device in a mobile device?
No, the sim should not be taken out from these devices.
 
13.  I am seeing “Enter Correct Sim” displayed on the screen of the Home Phone Device and I cannot make calls. What does this mean?
If the device is power off an error message will appear stating “Enter Correct Sim”. The customer will have to power off/on the unit three times and then they will be prompted to enter their PUK1 code, Enter PIN1 and re-enter PIN1 code. (Information located at the back on the Device)
 
14. How does my cycle run and what is my due date?
General consumer: 16th – 15th of the month
Due date: 3rd of the following month.
Corporate: 1st – 30th/31st of the month
Due date: 27th of the following
 
15. Can these customers sign up for Ebill?
- Yes they can upon activation.
 
16. If I am having issues with the device/sim where can it be checked?
- Customer must take the entire device without removing the sim to the Store in which they purchased the device.
 
If the IMEI lock SIM is placed into other handsets, the following handset Error Messages would be displayed 

Handset

Error Message

Black Berry

Sim not provisioned:2

Samsung

Requires SIM PIN code after the device is turn off and on with IMEI lock sim inserted.

Nokia

Requires SIM PIN code after the device is turn off and on with IMEI lock sim inserted.  And generates an error message “Sim card registration failed"

- If a customer has an IMEI lock SIM and tries to do a SIM replacement with a normal sim they will receive error message:  INSERT RIGHT SIM and must be replaced with another IMEI lock sim.
- Number changes would show as complete in E care but in actually device it will fail register.  
- Once IMEI lock sim is placed in alternative device or is tampered with and returned to its original device you would be promoted for the PIN number.


PROMOTIONS
 
17. Are there any promotions for new activations?
- Yes, once customer is signing up for a DigiHome service they will get their subscription fee waived for 1 month (the 3rd month).
- 10% off their Home Phone bill for 1 month only (first month) if customer has a Postpaid account.
- Free weekends from their Home Phone account for 1 month if they refer a friend to sign up for Home Phone service. Persons are limited to only one referral.
 
Points to note:
- Digi Home phone subs should be barred from:
A) Roaming
B) Data
C) Credit U/Me
D) SMS
- One Package offered to both Home and Office
- No setup or installation costs

CRITERIA FOR POST PAID PLANS: 
- Mobile Services Agreement - completed in FULL and signed by the customer.
- Copy of Applicant’s Identification - Acceptable are Government issued identification (that is, Driver’s License, National ID, Pass port).
 
Note that the ID must be:
A) In the applicant’s name
B) Valid (expired no more than one month past)
C) Contains a visible picture
D) Contains a legible signature
E) For Foreign Nationals, a copy of their Work Permit or documentation from Immigration stating their name, nationality and duration of local employment as well as a copy of their foreign ID is required.
 
- Copy of Proof of Address – Acceptable are the following:
A) Utility Bills (TSTT (fixed line), T&TEC, Flow, WASA); or
B) Printed or mailed Bank Statements (RBTT, Republic, Scotia Bank, First Citizens, Unit Trust, Credit Unions, Insurance Company or any credit card statement) – must have printed address.
*Note that the following must be confirmed:
1) In the applicant’s name
2) Statements are no more than 3 months old
3) Where the document provided is not in the applicant’s name, the addressee must submit a letter authorising the use of the address by the applicant and a copy of the addressee’s ID must also be provided.
NB: A person’s Driver’s Permit is not valid proof of address.

- Security Deposit – refundable after 18 months.
If customer is taking a Postpaid Base plan they are required to pay a $300 deposit
 
 
Digicel Home Service - Terms and Conditions
1.       Agreement
1.1    These terms and conditions shall govern the relationship between Digicel (Trinidad & Tobago) Limited (“Digicel”, "we", "us" "our", “the company") and the user ("you", "your" "the customer") of residential telephone service over our mobile telecommunications network (“Network” and "Service(s)" or "Digicel Home Service" respectively) and shall constitute legal and binding obligations on the parties once we have accepted your application for the provision of Service through our authorised device ( “Digicel Home phone”, “equipment”, “phone”, “device”) purchased from us together with a Subscriber Identity Module Card (“SIM Card”) both belonging to Digicel.
1.2    Your application form shall form part of these Terms and Conditions.
1.3    Connection and activation are subject to satisfactory risk assessment, credit rating and/or receipt of a deposit. The minimum deposit required will be determined at the sole discretion of Digicel.
1.4    These Terms and Conditions annul all prior understandings between you and us.
1.5    By using the Service, you have agreed to these Terms and Conditions.
1.6    To the extent permitted by law, we reserve the right to amend or unilaterally change any of the Digicel Digicel Home Service and or these Terms and Conditions subject to notifying you of such amendments. Such notification may be by way of advertisement in the national media and/or our website and/or SMS. If Service is used after notice of amendment, then it shall be deemed accepted.
1.7    These Terms and Conditions shall be governed and construed in accordance with the laws of Trinidad and Tobago. Each party agrees to bring any legal actions regarding this Agreement in a Court of Trinidad and Tobago only.
 
2.       Warranty Policy
2.1    All Digicel devices come with a 12 months manufacturer warranty against production defects
2.2    Warranty conditions are available at any Digicel store or by calling customer care.

3.       Information Disclosure
3.1    We reserve the right to refuse any request for account information where we are unable to verify that the requester is in fact the account holder, authorised contact or user of the account.
3.2    We may however, disclose any information about you and your accounts:-
I) to any authorised personnel or third party;
II) in response to credit enquiries;
III) if Digicel, in its discretion, deems such disclosure necessary or desirable;
IV) pursuant to legal process or subpoena;
V) if disclosure is necessary to protect our interests.
3.3    By using the Service you consent to and authorise any such disclosure. We shall not become liable by reason of the giving of such information or of it being inaccurate or incomplete. In addition you agree that we may contact any person or reference provided by you to verify accuracy of account details.

4.       Provision of Service
Our Services are provided by radio transmission and are therefore available only within the range of our Network’s base stations. Both quality and availability of our Services are affected by radio interference due to physical obstruction, atmospheric conditions and by technical faults or other defects in the Network.

5.       Service Description
Digicel Home Phone is a device that is provided to the Subscriber with a voice plan which will allow him or her to be able to have the access of a landline.

6.       Service Charges
The company’s tariff for this Service shall be a fixed rate for bundled minutes as well as specified charges incurred for calls outside of the bundled minutes. These tariffs, as amended from time to time, also form part of this Agreement. We reserve the right to alter such tariffs and will notify the customer of such a change by notice in writing and/or via national media and/or via our website and/or via SMS.
 
7.       Subscription
Customers will be able to subscribe to the following Digicel Home Service package:
A) Digicel Home Phone

Package

Fee

Vat incl.

Device Cost

Free

Free

Monthly Subscription

$86

$98.90

Bundle mins

500 *Shared minutes

 

2 Free Golden numbers (Digi Local/*Caribbean)

Fair usage (3hrs/day)

 

Customers may during an ongoing Service Period purchase additional bundles to their existing package as follows:

Local Voice Minutes Extras

USSD#

Price (VAT Exclusive)

Local voice 60 minutes

*220#

$25.00

Local voice 100 minutes

*220#

$40.00

Local voice 400 minutes

*220#

$150.00

Local voice 800 minutes

*220#

$250.00

International Voice Minutes Extras

USSD#

Price (VAT Exclusive)

International voice 100 minutes

*200#

$50.00

International voice 300 minutes

*200#

$105.00

International voice 700 minutes

*200#

$210.00

International voice 1000 minutes

*200#

$250.00

Caribbean Voice Minutes Extras

USSD#

Price (VAT Exclusive)

Caribbean voice 100 minutes

*221#

$70.00

Caribbean voice 200 minutes

*221#

$110.00

Caribbean voice 300 minutes

*221#

$150.00

Customers who exceed their allotted minutes during a Service Period will be charged out of bundle rates as follows:

Service

Rate

Vat Incl.

Fixed Voice (TSTT, FLOW)

0.25

0.29

Digi Home/Office

0.40

0.46

Bmobile        

0.50

0.58

Digicel mobile

0.50

0.58

International (USA, Can, UK landline, Digi Caribbean excluding Jamaica, Haiti and Guyana)

0.50

0.58

 

8.       Digicel Numbers
Digicel reserves the right at any time to alter or replace a home number allocated to you or any other name, code or number whatsoever associated with our Service.

9.       Caller ID 
Our Network shall allow the display of your telephone number on our receiving handset.

10.    Security Deposit
10.1 You shall be required to make a security deposit in order to be connected or reconnected to the Network.
10.2 This security deposit will be released upon termination of this Agreement provided that all outstanding payments have been collected.
10.3 No interest is paid upon the return of the security deposit.
10.4 The security deposit may be used to settle any outstanding debts owed to us at anytime.
10.5 You may be required to pay a further deposit as is reasonable in the circumstances.
10.6 A security deposit does not absolve you from your liability to pay for the Services rendered through the SIM Card, including all costs associated with its unauthorised use.

11.    Credit Limit
You will be notified of your monthly credit limit when your application is accepted. We reserve the right to increase or lower your monthly credit limit at any time and from time to time, without prior notice. You agree that your monthly debt will not exceed your monthly credit limit, Your credit limit, established at our discretion, relates to your current usage. Service may be suspended if your account usage exceeds this limit.

12.    Payment
12.1 When you use the SIM Card and/or Services, you incur a debt. Service charges, subscription fees, VAT and any other charges incurred in relation to the Services provided to you by us under this Agreement will be added to your debt and will form part of it. You are responsible for paying all charges on your account whether or not they were incurred by you personally. You agree to repay this debt to the company at any designated collection centre
12.2 We reserve the right to:
A) reject and/or disallow cheque payments made otherwise than by certified or company cheque;
B) reject and/or disallow cheque payments from you once dishonoured cheques have been processed through your account;
C) charge a fee should any payment made by you be rejected, regardless of the reason and the method of payment.
D) charge interest on overdue amounts at a rate of 5% per annum over the prime lending rate as instructed by the Central Bank of Trinidad and Tobago.
12.3 We are not liable for any loss or damages suffered as a result of the use of, or failure in any bill payments services.
12.4 We are in no way obligated to provide Service to you if you have defaulted in payment of any sums due by you. In this event, we reserve the right to charge a reconnection fee and/or revise your payment terms and/or restrict your Service/feature types, prior to restoration of Service. Should you refuse to accept the Terms and Conditions of Service, we reserve the right to refuse to reconnect you.
12.5 We may require you or your estate to pay your total debt immediately if you do not carry out your obligations under this Agreement or if you become bankrupt or insolvent, or die, or upon legal attachment, levy or execution against you, your estate or your property or if the SIM Card is used contrary to this Agreement.
12.6 Invoices will be sent to the billing address of the account holder only unless otherwise specified. You will not receive a printed invoice if you have signed up for our Ebill service. Invoices will include: Fixed charges and credits that are one month in advance; Call charges and credits that are one month in arrears or more if previous bills have not been paid. VAT will be added on charges where applicable.
12.7 You agree to accept our records of a transaction as accurate unless you can provide contrary evidence that is satisfactory to us.
12.8 Payment is due upon the invoice presentation date, ie. once the invoice is available to you and must be paid by the date specified on the invoice. We will not be held responsible for customers’ non-receipt of invoices delivered by post. Your statement is deemed to have been delivered to you on the day it is available for you to pick up, whether or not you do so. You must continue to make payments even when postal service is disrupted, as invoices can otherwise be obtained by contacting the Customer Care Centre or by signing up for our Ebill service
12.9 If you have signed up to receive your invoice via our EBill service you are required to pay whether or not you have received your invoice via email, as you may call our Customer Care Centre to find out your outstanding balance.
12.10 We reserve the right to contact you otherwise to seek payment of amounts due.
12.11 All invoices generated will be available for reprint on request. You may be required to pay for reprints.
12.12 We reserve the right to change billing cycles and/or to issue interim invoices.
12.13 Any disputed amounts on your invoice can only be queried by you within 3 months of the date specified on that invoice.

13.    Foreign Currency Transaction
The amount of any transaction charged in any currency other than TT dollars will be billed and payable by you in TT dollars. We will make conversion from a foreign currency to Trinidadian currency at a rate of exchange determined by the Central Bank of Trinidad & Tobago on the date we receive notification of the transaction and the relevant amount to be charged to your account.

14.    SIM Card
14.1 We claim ownership of all SIM Cards provided for Service to our Network and they must be returned intact with the device to us, or anyone acting on our behalf, on request.
14.2 You must not interfere with the SIM Card for any reason or attempt to remove it from the device.
14.3 Any attempts to remove the SIM card from the device and/or to use it in a mobile handset will render you liable to have your account terminated by us.
14.4 Any SIM Card found defective due to faulty workmanship or design may be replaced free of charge at the sole discretion of Digicel.

15.    Digicel Home Phone Devices
All Digicel Home phones sold through Digicel and our authorised dealer channel:
I) remain the property of Digicel and are to be returned together with the SIM Card to us, or anyone acting on our behalf, on request; and
II) are Network locked. Customers are not permitted to remove, or have a third party remove the lock.

16.    Reporting Responsibility
Your Digicel Home phones and the SIM Cards are your responsibility. You must take every precaution to keep them safe. You shall immediately report and confirm in writing any loss, theft, damage or unauthorised use of your equipment and/or SIM Card. You will remain liable for all charges and costs related to and/or incurred by your SIM Card, including all costs associated with its unauthorised use. If you have previously authorised someone to use your device and have subsequently withdrawn your authorisation, you will continue to be held liable for all charges and costs incurred by their use until we have been notified in writing.

17.    Settling Disputed Charges
17.1 We must be advised of any disputed charge(s) that occur on an Invoice within sixty (60) days of the date of the disputed invoice.
17.2 You will still be held liable for non-contested charges on the invoice which are deemed payable by the due date.
17.3 We will investigate the disputed charge(s) and notify you of the outcome of that investigation. Non-payment of charges deemed to be valid after the investigations are completed may result in suspension of Service. If the disputed charge(s) are indeed errors, a credit of the amount disputed will be applied to your account.

18.    Customer Obligations
By signing this application, you have consented to:
A) provide valid proof of your identity that we deem acceptable;
B) only use our authorised equipment and facilities with the Network and comply with laws and regulations governing its use;
C) use our technology on terms specified by us when it is made available;
D) inform us in writing five (5) days prior to billing if any of your customer data, contact information or financial information has changed
E) comply with laws and regulations governing this Network and Service;
F) follow our reasonable instructions related to your use of the equipment or Services issued by us;
G) immediately report and confirm in writing, if your equipment inclusive of SIM Card is lost, stolen or damaged. We will replace your equipment but there may be a charge;
H) comply with all reasonable requests by us, or others on our behalf, particularly in relation to the investigation of fraud or other offences or as required by law or in legal proceedings.
I) reimburse us for all costs and expenses including reasonable attorney’s fees incurred as a result of legal action that the company deems  necessary to enforce its rights hereunder .

19.    Replacement Costs.
You will be held responsible for any costs and related expenses for the replacement of your Digicel Homephone Device should the Homephone be damaged as a result of your negligence.

20.    Equipment & Connection to Network
A) Only the authorised equipment shall be used by you to connect to the Service.
B) In no event shall you interfere with any equipment provided to you by us for use with the Service.
C) You will maintain all equipment in good condition which is used or connected to the Service.

21.    Service Period
21.1 By signing the Application form you have agreed to a minimum Service period of eighteen (18) calendar months (“Minimum Service Period”).
21.2 If at any time before the Minimum Service Period has expired you terminate the account you shall be required to pay a pro-rated subsidy fee to offset the loss incurred by your failure to observe the Minimum Service Period

22.    Suspension & Termination
22.1 This Agreement may be suspended and/or terminated without the need for prior written or verbal communication:
A)             if you breach any statutory restrictions/regulations/ procedures that govern this Network and the Service;
B)            if any information supplied by you is found to be false or misleading;
- If you do not comply with and/or breach any of these Terms and Conditions;
C)             if intermittent checks, modifications and/or maintenance is deemed necessary by the Network;
D)            for non-payment of overdue amounts under this Agreement;
E)            if you fail credit checks that may be performed from time to time;
F)             if we have any reasonable cause to believe that you are unable to pay the charge;
G)             If you notify us that your Digicel device has been lost or stolen;
H)            if we have reasonable cause to believe that Service was obtained fraudulently or fraudulent or improper use of your Digicel device or SIM Card is taking place against us or a third party;
I)              if you commit a trespass on the Network or any equipment owned by the company;
J)              if we have reasonable cause to believe that you are call routing;
K)             if we are required to suspend the account following an order, instruction or request from any governmental body, any emergency service organisation, or any other person or organisation with the appropriate authority to request such suspension;
L)              if you conspire to defraud the company;
M)           if you use the SIM Card for commercial gain;
N)            if, in our sole opinion, you should do anything which could or is detrimental to the operation of the Network or the company (inclusive but not limited to actions causing congestion);
O)            if Services rendered to you in our sole opinion may cause the operation of the Network to be jeopardised or impaired, or allow others to do any of the foregoing with your equipment or any act which does not comply with relevant legislation and regulation;
P)            if we are unable to provide the Services to you;
Q)            if you do anything to avoid or evade our charges;
R)             if you do anything which in our opinion is intended to or result in the evasion or avoidance of our legitimate charges or defraud the company;
S)             if you do anything which is intended, or results in or likely to bypass the Service.
22.2 Should your access be interrupted or suspended in any of the circumstances outlined above, we are in no way obligated to provide Service to you. In this event, we reserve the right to levy a fee for reconnection to the Network. Should you refuse to accept the Terms and Conditions of Service, we reserve the right to refuse to reconnect you.

23.    Exclusion of Liability
23.1 We shall not be held liable for any indirect, or consequential loss (including without limitation any economic loss or other loss of turnover, profits, business or goodwill) suffered by you (or anyone claiming through you) due to any of the following:
A) suspension or non-availability of any Service;
B) suspension or termination of this Agreement;
C) interruption of or failure to connect any call made to or by the equipment;
D) interruption of or failure to connect any call due to failure of a third party;
E)any call made to or by the equipment being overheard or intercepted by any third party;
F) any data/information transmitted to or by the equipment being altered or lost.
23.2 We will have no liability to the customer for any claims whatsoever resulting from the inability to provide the Services due to factors beyond our control, including, but not limited to, Acts of God and the State’s enemies, weather events, civil disturbances, industrial action, war, governmental action, force majeure, the act or omission of any other telecommunication carrier, default or failure of a third party.
23.3 Digicel, its associated or affiliated companies, their respective officers, agents, directors, principals, employees, attorneys, underwriters, successors and assigns will not be liable for or in respect of any effects, claims, actions, proceedings, suits and causes of action (whether at law or in equity and including emotional distress), liens, debts, damages, fatalities, losses or injury (whether property or personal, consequential or otherwise), judgments, liabilities, costs and expenses of every nature kind whatsoever, whether known or unknown, suspected or unsuspected, (altogether, "claims whatsoever") arising out of or in respect to our equipment and/or any electronic or radio systems in equipment, vehicles or aircraft in your vicinity, or of any emissions or transmissions to, from, by or through our Network and/or equipment.
23.4 If we offer goods and/or services as agents of any principal providers(s), we will accept neither responsibility nor liability to you for the performance, loss of profit, emotional or mental distress or disappointment, or provision thereof by such providers so long as we have identified the providers to you and identified ourselves as agents.
23.5 Nothing in this Agreement shall limit our liability for (a) fraud or other criminal act (b) personal injury or death caused by our negligence or (c) any other liability that cannot be limited or excluded by law.

24. Hold Harmless
You will indemnify and hold us harmless against the following:
A) all damages or injury caused to the Service(s) and Network as a result of your negligence or failure to abide by your obligations hereunder;
B) all claims arising out of your act or omission in conjunction with the Service(s) provided by us.

25. Unenforceability
If any part of this Agreement shall be deemed invalid, illegal, or unenforceable, the validity, legality or enforceability of the remainder of this Agreement shall not in any way be affected or impaired. We may replace any terms found to be invalid, illegal or unenforceable with a similar term that is valid, legal and enforceable.

26. Waiver
Any waiver of us by a breach of any terms of this Agreement shall not operate as or be construed as a waiver of any other breach of such term in this Agreement. Our failure to insist upon strict adherence to any term of this Agreement on one or more occasions shall not be considered to be a waiver of any rights under this Agreement or operate to deprive us of the right thereafter to insist upon strict adherence to that term or any other terms of this Agreement.

27.Assignment
27.1 This Agreement is made with you and you may not transfer any of your rights and responsibilities under this Agreement without our prior written consent.
27.2 We may transfer any of our rights without your permission provided that the level of service you now receive is not adversely affected by this transfer.

28. Customer Information
By signing the application form you consent to us sending to you information from time to time that is deemed relevant to you. If you do not wish to receive this information you may notify us in writing