Data Plans

 

Digicel Data Plans Service – Terms & Conditions

1. Agreement

These terms and conditions shall govern the relationship between Digicel (Trinidad & Tobago) Limited (hereinafter referred to as “we”, “us”, “our” and “the Company”) and the user (hereinafter referred to as “you”, “your” “the Customer”) of Digicel’s Data Plan Service (hereinafter referred to as “the Data Plan”) and shall constitute legal and binding obligations on the parties once you have requested the Data Plan from your mobile or subscribed to the Data Planat a Partner Dealer store . These Data Planterms and conditions are supplementary to the Digicel prepaid or post-paid Terms and Conditions (“the Agreement”) (whichever is applicable to you) and for the purposes of these terms and conditions the Data Plan shall be deemed to be part of the Service under the Agreement. Where any conflict arises between these terms and conditions and the Agreement with respect to the Data Planthese terms and conditions shall prevail. We reserve the right to amend or unilaterally change the Data Plan and/or these terms and conditions subject to notifying you of such amendments by way of advertisement in the national media, SMS/text messaging and/or our website. If the Data Planis used after such notice, then the amendment shall be deemed to have been accepted by you. These terms and conditions are governed by the Laws of Trinidad and Tobago.

2. Subscriptions and Tariffs

The Data Plan is available to both prepaid and individual postpaid Customers with a General Packet Radio Service (GPRS) compatible handset. The Data Plan is not available to Corporate Customers subscribed to a postpaid plan. The Data Plan is not available to Customers with BlackBerry handsets. To subscribe to the DDPS:

(i) Prepaid Customers must have sufficient credit on his or her account to cover the tariffs set out below; and

(ii) The postpaid Customer’s account must be in good standing and must have an unexpired credit limit sufficient to cover the tariff.

· Once the above criteria are satisfied, you can dial the USSD code *146# and then press the dial button on your handset to subscribe to the Data Plan. You will then receive a SMS/text message with instructions on selecting one of the following plans:


Prepaid and postpaid plans

 

Service period
Tariff
 

Consumer Data 1 MB

1 day

$5.00

Consumer Data 10 MB

7 days

$35.00

Consumer Data 20 MB

7 days

$40.00

Consumer Data 50MB

30 days

$75.00

Consumer Data 150 MB

30 days

$150.00

Postpaid only plans

 

 

Plan

 

Service period

Tariff

Consumer Data Unlimited

*subject to clause 6. fair usage

 

 

30 days

$199.00

 

· All of the above tariffs are VAT exclusive. Once the allotted data has been exceeded,   the following regular browsing rates shall apply:
- WAP browsing - 2 cents per KB
- Web browsing-  2 cents per KB.

3. Service period
· The plan(s) with a one (1) day service period shall expire twenty four hours from the time of subscription by the Customer unless the subscription to the plan is renewed in the same manner as described above. The renewal subscription may be requested during an ongoing subscription period by following the same steps above. However the renewal plan will not be charged or take effect until the expiration of the current subscription period under the existing plan. Customers must have sufficient credit on their account to cover the renewal subscription at the end of the current subscription period in order for the renewal subscription to take effect.
· All other plans shall expire seven (7) or thirty (30) days from the time of day that the Customer is activated to the Data Plan. For instance, if the Data Plan is activated at 9:00 a.m. the Data Plan will be deactivated at 8:59 a.m, seven (7) or thirty (30) days later as appropriate. These plans are automatically renewable. Customers must have sufficient credit on their account to cover the renewal subscription at the end of the current subscription period in order for the automatic renewal subscription to take effect. Customers will receive one (1) SMS/text message within the last forty-eight (48) hours preceding the expiration time for the Data Plan to reminding him or her of the expiration date. Customers will also receive one (1) SMS/text message twenty-four (24) hours preceding the expiration time for the Data Plan with instructions on how to cancel the Data Plan.
· Data not used within the service period shall not roll over or accumulate for usage on the next cycle.

4. Roaming
· Digicel’s Data Roaming rates as amended from time to time, will apply when the Customer is roaming. For  the avoidance of all doubt, the tariffs for the Data Plan only apply to usage in Trinidad & Tobago.

5. Payment
· Tariffs for the Data Plan will be deducted from the Customer’s prepaid account balance or charged to their postpaid account when the Customer subscribes to the Data Plan. If there is an insufficient credit balance on a prepaid account, or where a postpaid account is not in good standing or where the unexpired credit limit on a postpaid account is insufficient to cover the tariff then the Data Plan will not be activated.

6. Fair usage
(i) The Company reserves the right to terminate the Data Plan forthwith if in its sole opinion the Data Plan is being abused, such abuse to include but not be limited to:-
A. Commercial use of the Data Plan;
B. Making internet phone calls using the Data Plan;
C. Peer to peer file sharing;
D. Using the handset as a modem; or
E. General abuse to undermine Digicel’s network.
(ii) The Consumer Data Unlimited plan is subject to a fair use allowance of 1GB over the thirty (30) day service period. Digicel reserves the right to charge the Customer at the regular browsing rates for usage in excess of this allowance.

7. Customer Obligations
In addition to the obligations under the Agreement, you agree to:
A. Abide by all these terms and conditions of use of the Data Plan as outlined herein;
B. Comply with laws and regulations governing the Digicel network ;
C. Utilize the Data Plan for personal use only and not for commercial and/or business purposes;
D. Immediately report and confirm in writing, loss, theft, damage of handset and/or SIM Card preventing your use of the Data Plan;
E. Comply with all reasonable requests by us, or others on our behalf, particularly in relation to the investigation of fraud or other offences or as required by law or in legal proceedings. Should the Company deem it necessary to enforce its rights hereunder in any legal action you will reimburse the Company for all costs and expenses including reasonable attorney’s fees as a result of such legal action.